What the conditions actually mean
We grade every device by hand in Lima. Here is exactly what each condition looks like, in plain terms, so nothing is a surprise when you open the box.
Every condition, regardless of price
- Fully tested and working, or we do not list it
- Never cracked glass, never liquid damage, never a bad screen
- Clean IMEI, never blacklisted, never locked to someone else’s account
- Covered by the free 12-month warranty and the 30-day return guarantee
Brand new, sealed in box
NewFactory sealed, never opened. The full unboxing, untouched.
- What it looks like
- Untouched in the original factory seal, exactly as it left the manufacturer.
- Best for
- Gifts, and anyone who wants the full unboxing with zero history.
Brand new, open box
NewBox opened, device never used. New in every way that counts.
- What it looks like
- The box has been opened and the device has been checked, but it has not been used. No marks anywhere on it.
- Best for
- Getting a brand-new device while skipping the brand-new price.
Excellent, like new
Like newLooks like it just left the shelf. If there is a mark on it, we could not find it.
- What it looks like
- No wear we can find. We check the screen and frame under direct light, and if there is a mark on it, it does not go in this tier.
- Best for
- Anyone who wants it to feel new and does not want to think about condition at all.
Good
Best valueThe sweet spot of price and condition. Most look nearly new; any wear is light and easy to live with. Fully tested, works flawlessly.
- What it looks like
- Most look nearly new at arm’s length. Any wear is light, the kind you notice only if you go looking for it under bright light.
- Best for
- The best balance of price and condition, and where most people should start.
A Little Ugly
Lowest priceThe name is honest: deeper scratches or frame dings are possible. Fully tested and 100% functional, and it is the best price on the shelf.
- What it looks like
- Exactly what the name says: this one has been through some life. Deeper screen scratches or frame dings are possible. Cosmetic only, never cracked glass, and it is fully functional.
- Best for
- Getting the lowest price when the device is going straight into a case anyway.
Refurbished
RestoredProfessionally restored with premium parts and fully tested. Backed by the same warranty as everything we sell.
- What it looks like
- Professionally restored in our shop with premium parts, then fully tested. Where a part was replaced, it was replaced properly.
- Best for
- Getting a higher-end model for less, with the same warranty as everything else.
A note on colors
Colors move in and out of stock constantly, so we price by model, storage, and carrier rather than by color. Choose an available color on the product page after selecting storage and condition. Your selected color stays with your order. If a color is sold out, it cannot be selected.
Still not sure?
Ask us. We are a real shop in Lima with the actual device in hand, and we would rather spend two minutes on the phone than have you order the wrong thing. Get in touch.