Four quick steps before you ship or drop off — protects your data and gets you paid faster.
Back up your data, then sign out of all accounts. Turn off Find My iPhone or Find My Device to remove activation locks — we can't process a locked device.
Erase all content and settings to protect your privacy.
iPhone: Settings → General → Transfer or Reset iPhone
Android: Settings → System → Reset Options → Erase All Data
Wipe your device down, remove the case and SIM card, and double-check for damage so your quote matches its condition.
Mail-In: we email you a free shipping label — package your device safely and drop it at any carrier location.
In-Store: bring it to 712 N Eastown Rd, Lima, OH for faster processing and instant payout.